Connect with us

Canada Calling IT Support Technicians

If you are a Call Center Support Technician, pick up the inbound. It could be Canada calling qualified skilled workers including those in the Business Process Outsourcing industry.

Share this article
Canada Calling IT Support Technicians
Written by Crispin Aranda.
Posted on December 27, 2012

 Immigration and Multicultural Minister Jason Kenney announced the reopening of Canada’s Federal Skilled Worker Class program on 4th May 2013. 

 While the pass mark remains the same at 67, the points for each factor had been reallocated to favour the young, English proficient, with academic qualifications equivalent to Canada’s standards.

 The announcement melds the old and the new.  First the new (from the official announcement):

 The final changes to the FSWP selection criteria include:

•   Minimum official language thresholds and increased points for official language proficiency, making language the most important factor in the selection process – maximum of 28 points.

 •   Increased emphasis on younger immigrants, who are more likely to acquire valuable Canadian experience, are better positioned to adapt to changing labour market conditions, and who will spend a greater number of years contributing to Canada’s economy. While the maximum points allotted for age increased by 2 points from 10 to 12, the age range had been revised from 21 to 49 to 18 to 35.

 •   Introduction of the Educational Credential Assessment (ECA), so that education points awarded reflect the foreign credential’s true value in Canada. To date, there has been no final word as to the official designated credentialing organizations. Watch out for updates here;

 •   Changes to the arranged employment process, allowing employers to hire applicants quickly, if there is a demonstrated need in the Canadian labour market; and

Additional adaptability points for spousal language ability and Canadian work experience.

 Adaptability - Requiring the qualified relative to be at least 18 years old to get the 5 bonus points towards adaptability. Accompanying spouse or partner must take the language proficiency exam to get the 5 bonus points.

 Eliminating the Arranged Employment Offer. Applicants work work or permanent resident visas now would have to get a positive Labour Market Opinion (LMO)

 Now the old: 67 remains the pass mark based total earned for the reallocated points.  FSW applicants must have an occupation that is listed under the “O”, “A” or “B” skill levels of Canada’s National Occupations Classification structure (NOC). 

 “O” is for managerial; “A” for professionals and “B” for Technical or Supervisory levels.

 Call Center Support Technicians. 

 Under Canada’s NOC, technicians in computer and information systems belong to the “B” skill level, Detailed Occupational Structure, Unit Group 228.  Included in this group are Computer Network Technicians, User Support Technicians and Information System Testing Technicians.  Shown below is the official overview of the job description of this unit group, from Human Resources and Skills Development Canada (HRSDC).

2282 User support technicians

Technicians in this group provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the private and public sectors. Technicians in this group are also employed by independent technical support companies or they may be self-employed.

For more information on how you may qualify for Canada’s FSW permanent residency program as a member of this Unit Group, call the Immigrant Visa Center at +632-634-8717 or text to +63922-287-8587.

About the Author

Crispin Aranda

Crispin Aranda

Crispin R. Aranda is an established International Visa Conselor and Immigrant Advocate. He is the president of IVC and is in several migration radio programs.

Got a question? Let us know - we're here to help.

Send us your migration concern

Other countries

Email and phone
Phone only
Social Media - please specify website (ex: Facebook, Google Plus, etc.) and account name

We need to make sure that you're human. What is nine minus four?

ICEF logoPIER logoANZCHAM logoBritish Council logo